1.)    “Systems don’t produce quality, people do.”

·         Would you agree?

·         What does this say about the need for quality systems?

2.)    Preparing for a Malcolm-Baldrige evaluation takes a company dozens, maybe hundreds of staff months.

·         Is it energy well-spent?

·         Do you think it helps to have such awards?

3.)    What are the advantages & disadvantages of a quality system that is heavily procedures and documentation-oriented?

4.)    The culture approach to quality is not really about “compliance” at all. It is about building an environment where focusing on project and organizational objectives is part of what it means to “get work done” and to “deliver”.

·         Is such an approach good? 

·         Is it workable?

·         What are the barriers?

5.)    Do you think quality management frameworks and quality management systems are necessary?

·         Do they add more value than they cost?

·         Which is better: the “culture” route, the “systems” route, or is it possible to get the best of both worlds?